Perlindungan Konsumen atas Praktik Pembulatan Timbangan Laundry dalam Perspektif Hukum Ekonomi Syariah dan UUPK

Abstract

This study aims to analyze the practice of weight rounding in laundry services and its impact on consumer protection from the perspective of Islamic Economic Law and the Indonesian Consumer Protection Law (Law No. 8 of 1999). Using a qualitative method with a normative and empirical legal approach, the research was conducted in Sukowono District, Jember Regency. The data were obtained from interviews, observation, and documentation involving laundry service owners and consumers. The findings reveal that weight rounding practices often result in consumer losses due to inaccurate calculations of laundry fees. From the perspective of Islamic Economic Law, such practices violate the principles of fairness and honesty (amanah). Meanwhile, under the Consumer Protection Law, business actors are required to provide accurate and transparent information regarding services and costs. This study emphasizes the importance of applying ethical business principles and compliance with consumer protection regulations to ensure fairness in trade transactions.